Obama's press secretary, Jay Carney, defines it as 80% when referring to the Healthcare.gov site. He says that 20% of the people using the site on November 30 will experience difficulties. These 20% are divided into three groups: computer neophytes, those with situations too complex to determine whether they qualify for a subsidy, and those who encounter technical problems (i.e., bugs in the computer vernacular). Of course, he does not say how he thinks the 20% is divided amongst the three categories.
I doubt very many neophytes will be using the site in the next 12 days. That leaves most of the 20% group divided among those who experience 'technical' problems and those who experience complexity problems. In my days of programming both would be considered system bugs. Granted there is no software that is perfect, but a system which works 80% of the time is pushing the definition of a workable piece of software.
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