The GAO recently did a small test of the exchanges and was not pleased with the results. The exchanges provided subsidized coverage for 11 of 12 fictitious GAO applicants for 2014. A majority of the applications dud not provide all the required information, yet were approved. For 7 of the 11 successful fictitious applicants, GAO intentionally did not submit all required verification documentation to the Marketplace. Also, the supposed in-person assistance provided by the exchanges was not as forthcoming as it should have been.
It sounds like the system needs to be strengthened in some basic ways.
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