Just about everyone I know who has used hospice is pleased with their experience, whether at home or in the hospital. But, Time has an article reporting on an investigation by Kaiser Health which shows that some people are very unhappy with hospice. One survey found that 1 in 5 respondents said that their hospice agency did not always show up when help was needed. Another survey found that 9% were dissatisfied with their hospice experience. The Center for Medicare & Medicaid Services says that 21% of hospices did not provide crisis care in 2015.
One thing about hospice I did not realize is that many of these agencies are for-profit businesses. And it's a pretty good business as profit margins are almost 15%.