We've read about the VA's problems handling medical claims. Now, we learn it has problems paying college tuitions. Earlier this year the VA changed the way education claims are processed. Payments were tied to campus Zip codes to eliminate many overpayments. It also changed some calculations to offset costs of additional education programs.
These changes sound pretty straightforward, but they are extraordinarily difficult for the VA. They are either underpaying, not paying or late paying the veterans' educational claims. About 450,000 veterans are affected.
The VA had the time (almost a year) and the money ($30,000,000) to update their system, but failed to do so. Will heads roll?
No comments:
Post a Comment