Good Customer Service

Unlike Zagat Wine, Amazon knows the importance of customer service and practices good customer service assiduously, at least in my experience. Unlike Zagat Wine, there was no need for a series of e-mails or telephone calls to get a problem resolved. The problem was that one of Amazon's vendors supplied an empty box rather than a dvd. I informed Amazon of the situation and bingo - problem solved.

I bought almost all my Christmas gifts from Amazon this year as I have in prior years. Their prices are not always the lowest, but I know they will resolve - and quickly - any problems that may occur and in my experience problems very seldom occur.