- I wanted to cash in some points that had been collecting on my Amex card. I was surprised that my effort was rejected because I was not a member of the rewards program although we've been using the card for years. Then I was flabbergasted that the message that I was not a member was all I received. No phone number to call to get information on the subject. No web page to link to. Hey, if you're not a member, why should Amex try to make you a member.
- On the same day I received a marketing e-mail from Amex, I decided that it was time to cut the cord and pressed the unsubscribe button. That was not enough for them although it has been enough for every other company when I decided to unsubscribe. Amex needs a userid and password. I don't think they used my userid when they sent the mass mailing to me.
Tuesday, April 06, 2010
Amex is not exactly a model for 21st century computing
Or even for 20th century computing. In fact, you have to wonder whether Amex believes that customers are necessary for a business to succeed. Two recent examples:
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Judging by the tortuously inventive methods they utilize to try and persuade me to take one of their cards - at least one a week arrives in my mailbox - I would suggest you're not alone. Frankly, I wouldn't have one of their cards if they begged me (and, come to think of it, it's coming close). I could have better customer relations with a man-eating tiger - if I were its dinner!
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