Another Industry That Has Changed

Greg Smith's op-ed re his leaving Goldman Sachs will likely prompt similar ones.  Wendell Potter, a former PR boss at Humana and Cigna, told the same story as Smith, but Potter told it sooner. He told it before the Senate in 2009 and in a book, Deadly Spin, also in 2009. 

Potter came to the same conclusion as Smith: the customer is only a revenue source.  The goal of the company is to make big bucks mainly for the bosses and, sometimes, for the stockholders.