JPMorgan Chase & Co. is the subject of a series in the American Banker. The first article in the series seems to show that the bank's administrative failures with mortgages extended to credit card debt. The problem may have begun with a failure of computer systems to communicate. But it soon escalated to another instance of management valuing money more than truth and accuracy. People signing documents made up their titles in an attempt to make their signatures more palatable. Essential information, such as proof of judgment, was often missing. And, as with mortgages, how much was really owed was problematic.
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