That's a constant question for the National Highway Traffic Safety Administration. Is 260 complaints over 11 years a critical mass? Those are the complaints the agency received about the Chevy Cobalt and other General Motors vehicles that suddenly turned off while being driven. It now looks as though 13 deaths can be attributed to the problem. GM has now recalled more than 1.6 million cars worldwide.
Failure to recognize a pattern in individual complaints has been a problem for the safety agency before. In the late 1990s, it was criticized for failing to detect a wave of highway rollovers in Ford Explorers with Firestone tires, a problem that was eventually linked to 271 deaths.
What would you decide?
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